Housekeeping Supervisor – Nairobi at Fairmont Hotels & Resorts 2023

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

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Fairmont Hotels & Resorts Kenya Programme Advert

  • Location: Kenya
  • Company: Fairmont Hotels & Resorts
  • Closing Date : 31 March. 2023


Requirements Management

  • Offer guidance on techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and the ability to ask questions that lead to an understanding of the business need rather than what they want.
  • Be actively involved in system requirements gathering for various systems and product enhancement of the GFTNT ERP and related systems.

Data Analysis

  • Work with cross-functional teams to identify and understand business challenges.
  • Identify the underlying data sets that would be investigated to address the challenges.
  • Generate insightful data visualizations to provide actionable strategic insights.
  • Present such findings to the business teams and with recommended solutions.

Stakeholders Analysis

  • Provide support to all systems and manage all requests for systems and assist to resolve all issues.
  • Conduct usability tests and ensure that user interface meets user requirements.
  • Provide reference for users by writing and maintaining user documentation, providing level 1 and level 2 support and training to users.


  • Conduct systems training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
  • Assist with assessing individual/group training needs.
  • Plan, prepare and research on different training areas for the users.
  • Organizing and promoting different webinars for awareness and updates for the systems.
  • Developing and delivering programmes of learning activities.
  • To prepare learning materials and videos for the users.
  • Conduct training to program staff as per the plan and need basis.

Systems Documentation

  • Facilitate documentation of systems using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams.
  • Maintain system protocols by documenting and updating procedures.
  • Maintain user confidence and protect operations by keeping information confidential.
  • Prepare technical reports by collecting, analyzing and summarizing information and trends.
  • Document system designs to ease in developing and future referencing.

Technology Updates

  • Prepare technical reports by collecting, analyzing and summarizing information and trends.
  • Assist in implementation of controls by identifying problems and documenting improved procedures.
  • Ensure systems are in conformity with the current technology and platforms.


Education and Professional Qualifications

  • Bachelor’s degree in Information Technology or related field from a recognized institution with in-depth understanding of business processes, especially financial
  • Microsoft Dynamics related certification(s)
  • Certification in Training will be an added advantage
  • Training in Finance/Accounting will be an added advantage

Required Experience

  • Minimum of three (3) years’ experience in ERP implementation, training, data engineering, business intelligence, data science, or a related field
  • Knowledge of Excel, Jet Reports and Microsoft Dynamics applications such as Microsoft Dynamics Navision and CRM will be an added advantage
  • Knowledge and hands-on experience of at least one Accounting Software preferably Microsoft Dynamics suite

Knowledge, Skills and Competencies

  • Deep knowledge of ERP System Functional areas especially finance, procurement, human resources and grants management
  • Ability to translate business needs and requirements into blended learning software training sessions in line with organization practices
  • ERP Systems implementation skills
  • General business processes analysis, interpretation and modelling skills
  • Good understanding of implementation methodologies e.g. Sure Step Methodology
  • Excellent training and documentation skills
  • Time Management – setting and meeting goals
  • Personal effectiveness
  • High Achievement – focus on success of set goals
  • Solving problems and making decisions
  • Good interpersonal and relation skills
  • Effective communication – training, presentation and writing
  • Ability to work independently
  • Team player with strong analytical and problem-solving skills
  • Required languages: English (Spoken: fluent | Written: fluent)

How to Apply the Fairmont Hotels & Resorts Kenya

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