If your SASSA (South African Social Security Agency) appeals haven’t been paid and your April 2025 payment was declined, here are some possible reasons and steps you can take:
COMMON REASONS FOR SASSA PAYMENT DECLINES
- Failed Means Test – Your bank records might show income above the threshold.
- Incorrect or outdated banking details – If your bank details were not verified.
- Pending or rejected appeals – If SASSA hasn’t approved your appeal yet.
- Duplicate applications – You may have more than one active application.
- Unsuccessful ID verification – Your info might not match Home Affairs records.
Table of Contents
What You Can Do Next
1. CHECK YOUR APPEAL STATUS:
- Go to the SASSA SRD Appeal website and:
- Enter your ID number and phone number.
- Review the status for each month (especially April 2025).
2. CONFIRM YOUR BANKING DETAILS:
- Visit https://srd.sassa.gov.za.
- Scroll to “How do I change my banking details?”
- Enter your ID number, then follow the link sent to your cellphone.
- Make sure your bank account is in your name.
3. CONTACT SASSA DIRECTLY:
- Call: 0800 60 10 11 (toll-free)
- Email: srd@sassa.gov.za
- WhatsApp: 082 046 8553 (send “Hi” to start)
- Visit your nearest SASSA office if possible for faster help.
Sample Message You Can Send to SASSA
Email the South African Social Security Agency following this format for assistance.
Subject: Appeal Not Paid and April 2025 Payment Declined
Dear SASSA Support,
My name is [Your Full Name], and my ID number is [Your ID Number]. I have submitted several appeals for the SRD grant, but none of them have been paid. Additionally, my payment for April 2025 was declined without any clear reason. Kindly assist me in resolving this matter, and advise on the status of my appeals and the declined payment.
Thank you,
[Your Full Name] [Your Phone Number]GOODLUCK!
