The Agyeman and Associates Vacancies – Agyemang and Associates Recruitment 2023, Agyeman and Associates Jobs, Agyeman and Associates Career, and more available below…
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Agyeman and Associates Jobs Details
The Agyeman and Associates hereby invite applications for recruitment to the post of Customer Care Rep, and Bank Teller, interested Applicant ought to note the job application deadline scheduled below.
- Company: Agyeman and Associates
- Deadline: 02 October 2023
- Location: Odorkor, Accra
- Job-status: Full-Time
- Salary: N/A
Customer Care Rep Job Description
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advice on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Handle product recalls
- Inform customers of deals and promotions
Qualification Required & Experience
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- Diploma or higher
- 2 years professional experience
Bank Teller Job Description
- Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
- Comply and stay up-to-date with applicable laws and regulations
- Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features
- Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
- Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
- Accurately close out the teller terminal and remit daily work to the supervisor
Qualification Required & Experience
- HND or diploma
- 1-2 years of experience as a teller or in a related field preferred
- Demonstrated ability to use a calculator and a computer
- Ability to use Microsoft Office products
- Experience with financial institution software systems preferred
- Cash handling, customer service, and/or sales experience preferred
- Ability to stand for long periods of time
How to Apply
All C.V. ‘s should be sent via – agyemanandassociates@gmail.com indicating the position as the subject of the email.
