Kenya Airways Manager, Domestic Stations Programme 2023

About Job

Ensure and maintain a healthy, Safe, Secure and Cost-effective operation for Kenya Airways and customer airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities in domestic stations. Overall accountable for planning, directing and controlling all ground handling aspects of Kenya Airways in Domestic stations. Ensure punctuality and customer service are delivered to Customer airlines as per approved contracts and Service Level agreement and in accordance with the customer airlines’ policies and procedures.

Responsibilities

Principal Accountabilities (KEY Performance areas): Accountability (Responsibility) Policies and Procedures:

• Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the Domestic stations operations to guarantee employee safety, corporate security, legislative compliance, delivery of quality service with a responsible environmental attitude so that work is carried out in a controlled and consistent manner.
• Liaise with customer airlines, relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures Safety, Quality & Environment:
• Promote a positive safety culture, healthy, secure and cost-effective operation for Kenya Airways in the assigned stations within the Domestic region to ensure a healthy and safe work environment.
• Oversee the implementation of the Operational Risk Management framework in all Domestic Stations and ensure quarterly submission of the Risk Control Matrix (RCM) is achieved.
• Perform risk assessment, maintain and contribute to the Domestic stations risk registers.
• Identify and report hazards, near misses, incidents and accidents. Day-to-Day Operations:
• Ensure the continuous implementation of the station management system within Mombasa, Kisumu and all other domestic stations as defined.
• Ensure communication and adherence to all industry standards to all station staff and all other service providers.
• Contribute to the definition and development of Kenya Airways Ground services domestic product.
• Plan, implement and consistently deliver high quality service in conformity with regulatory requirement, company policies and customer airlines procedures.
• Ensure cost effective delivery of services within agreed scope and standards.
• Provide an efficient and effective domestic organization to deliver agreed scope and standard of service.
• Ensure staff levels and shift patterns are optimized.
• Routinely monitor safety and quality critical activities within passenger and ramp operations.
• Participate in the deliberations of the AOC (Airline Operators Committee) and representation of customer airlines by delegation and as per their instruction.
• Follow-up on all non-compliance reported from the evaluation process are closed within the time frame provided.
• Manage and support the development, implementation and maintenance of the Local Emergency Accident Procedures plan.
• Ensure the company corporate strategy is developed and implemented at station level.
• Ensure the existence of the station facilities, workspace, equipment, supporting services, as well as work environment, necessary to satisfy operational safety and security requirements.
• Lead and oversee the implementation of KQ WAY best practices in the domestic stations.

Job Requirements

Knowledge and Experience Qualification (Minimum)

• University Degree or relevant professional qualification.

Additional Qualifications

• Safety Management System (SMS) Awareness
• Air side Safety -Initial Aviation Security -Initial
• Dangerous Good Regulations CAT 10 Station/Ground Handling Management (IATA) or equivalent
• Management Skills Training
• Finance Management/Cost Control Training
• Operational Risk Management

Years of Experience (Minimum)

• At least 5 years of experience in Ground operations with at least 2 years in managerial level.

Other Skills

• Customer service experience in hospitality/airline industry.
• Financial awareness.
• Process oriented.
• Experienced planning and managing extensive human and material resources Behavioral competencies
• Leadership.
• Time Management
• Good communication and interpersonal skills
• Innovative
• Proactive
• Results orientated
• Analytical Skills
• Service focused.
• Decision-Making Skills