Banco Commercial Portuguese, is a Portuguese bank that was founded in 1985 and is the largest private bank in the country. BCP is a member of the Euronext 100 stock index and its current chief executive officer is Miguel Maya Dias Pinheiro.
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Banco Commercial Portuguese, with its decision centre in Portugal, operates and acts with respect for people and institutions, focusing on the Customer, pursuing a mission of excellence, trust, ethics and responsibility, and is a distinguished leader in various financial business areas in the Portuguese market and a reference institution on an international level.
What Is a Recommendation of The Client Ombudsman?
A recommendation consists of an advice, addressed to the Bank’s bodies or services, for the practice of an appropriate professional conduct, due to certain circumstances specifically verified or as a result of an appeal brought forward by a Customer.
Can I Appeal an Unfavourable Decision of The Bank?
Yes. If you already received an unfavourable answer from the Bank, you can appeal it directly to the Client Ombudsman, and then the process will be handled solely by the Ombudsman’s Office, which will appraise, issue an opinion and a final decision on the appeal with no interference from any area of the Bank.
How Are Simple Information Requests Handled?
This type of information is not handled by the Client Ombudsman. It pertains exclusively to the Customer Support Centre, to which the request should be addressed (vide contact information in the previous question).
How Much Does It Cost to Present a Claim to The Client Ombudsman?
Nothing, it is completely free of charge for the complainant.
When Can I Expect an Answer?
According to the deadlines set in the Ombudsman’s Regulations, the Bank must answer the Customer’s claim within a maximum term of thirty (30) days. Except for cases of extreme complexity, when the term may be extended to sixty (60) days.
Tel: 800 91 04 02
Fax: (00351) 21 427 04 08.
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