About Discovery Limited: Purpose, Values, Contact Details

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Discovery Limited is a South Africa-based financial services group that is listed on the Johannesburg Stock Exchange (JSE) with its headquarters in Sandton.

Discovery Limited engages in long and short-term insurance, asset management, savings, investment and employee benefits through its various brands. The Group has subsidiaries in South Africa, the United Kingdom, the United States, China, Singapore, and Australia.

In an Emergency

DISCOVERY911

» 0860 999 911
» +27 11 529 6900 (International emergencies, eg Evacuation)

FRAUD, LOST OR STOLEN CARD

» 0800 110 132
» +27 11 369 1018 24/7

» 0860 11 2265
» +27 11 324 4444

General

DIGITAL SUPPORT

» 0860 100 696
» 083 123 0696
» +27 11 529 2888 When Overseas
Email: [email protected]

CAREERS SITE SUPPORT

Email: [email protected]

FRAUD LINE

» Toll-free phone: 0800 004500
» SMS 43477
» Toll-free fax: 0800 007788
» International phone: +27 31 508 6444
» International fax: +27 31 502 6760
Email: [email protected]
Post: Freepost DN298, Umhlanga Rocks, 4320

COMPLIANCE OFFICER

» 011 529 2980
Email: [email protected]

Discovery Health for Healthcare Professionals, Financial Advisers and Employers

HEALTHCARE PROFESSIONALS

» 0860 44 55 66
Email: [email protected]

FINANCIAL ADVISERS

» 0860 345 678
Email: [email protected]

EMPLOYERS

» 0860 99 88 77
Email: [email protected]
If you are a cash scheme please contact your Portfolio Administrator.

Discovery Health Medical Scheme

WHO TO CONTACT WHEN YOU NEED HELP WITH:

Medical Emergencies

» 0860 999 911
» +27 11 529 6900 outside of SA

Hospital Authorisations

» 0860 99 88 77
» +27 11 529 6900 outside of SA
» Get Help

COMPLAINTS

http://www.cgso.org.za/

Discovery Vitality

GENERAL QUERIES

0860 11 2265 (BANK)

International dialing:
+27 11 324 5000

Fraud line (24/7):
+27 11 324 4444

Postal address:
PO Box 786722
Sandton
2196

Physical address:
1 Discovery Place
Sandton
2196

COMPLAINTS DEPARTMENT AND OMBUDSMAN

Complaints relating to Discovery Bank Products & Services

on 0860 11 2265 or [email protected]

The Ombudsman for Banking Services (OBSSA) resolves complaints about banking services and products.

OBSSA on 011 712 1800/0860 800 900 or go to www.obssa.co.za

The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates complaints by consumers regarding financial services rendered by Financial Services Providers, such as Discovery Bank.

FAIS Ombudsman on 012 762 5000 / 012 470 9080 or go to www.faisombud.co.za

Discovery Card

ALL QUERIES

» 0860 11 CARD / 0860 11 2273
» +27 11 529 2273
» +27 11 529 2888 when overseas
» Fax: +27 11 539 2273
Email: [email protected]
» 

LOST/STOLEN CARDS

» 0800 110 132
» +27 11 369 1018

Discovery Insure

GENERAL QUERIES

» 0860 751 751
Email: [email protected]

DQ-TRACK

» 0860 751 751
Email: [email protected]

COMPLAINTS

  1. The Discovery Insure contact centre on:
    Telephone: 0860 751 751
    Email: [email protected]
    Fax: 011 539 1189
    Mail:
    Discovery Insure
    PO Box 3888
    Rivonia
    2128
    Physical address:
    155 West Street
    Sandton
    Johannesburg
    Post: Freepost DN298, Umhlanga Rocks, 4320
  2. Discovery Insure Claims on:
    Telephone: 0860 751 751
    Email: [email protected]
  3. Discovery Insure complaints on:
    Email: [email protected]
  4. Discovery Insure Compliance Officer on:
    Telephone: 011 529 2980
    Email: [email protected]
  5. SASRIA
    Telephone: +27 11 214 0800 / 086 172 7742
    Email: [email protected]
    Fax: +27 11 447 8630 / 086 172 7329
    Mail:
    P O Box 653367
    Benmore
    2010
  6. The Ombudsman for Short-Term Insurance:
    Telephone: 011 726 8900
    Fax: 011 726 5501
    Email: [email protected]
    Mail:
    The Ombudsman for Short-Term Insurance
    PO Box 32334
    Braamfontein
    2017
  7. The FAIS Ombudsman (if you are unsatisfied with your Financial Adviser)
    Telephone: 012 470 9080
    Fax: 012 348 3447
    Email: [email protected]
    Website: www.faisombud.co.za
    Mail:
    The FAIS Ombudsman
    PO Box 74571
    Lynnwood Ridge
    0040

DISCOVERY FRAUDLINE

» Toll-free phone: 0800 004500
» SMS 43477
» Toll-free fax: 0800 007788
» International phone: +27 31 508 6444
» International fax: +27 31 502 6760
Email: [email protected]
Post: Freepost DN298, Umhlanga Rocks, 4320

THE SOUTH AFRICAN INSURANCE ASSOCIATION (SAIA) FRAUDLINE

» 0860 002 526
Email: [email protected]

Discovery Business Insurance

GENERAL QUERIES

» 011 529 6620
Email: [email protected]

Discovery Inves

ALL QUERIES

» 0860 67 5777
» +27 11 529 2888 when overseas
» Fax: +27 011 539 5777
Email: [email protected]

COMPLAINTS

1. Speak to your Financial Adviser: 

Responds in 3 Weeks or contact FAIS Ombudsman

2. Contact Discovery Invest Complaints Department:

[email protected]

The requirements are:

  • Your complaint must be in writing
  • Your Discovery Invest policy number related to the complaint should be included
  • You should provide us with specific information, correspondence and documentation relevant to your complaint

3. Contact the relevant Ombudsman

Responds in 3 Weeks or contact FAIS Ombudsman

The FAIS Ombudsman:

PO Box 74571, Lynwood Ridge, 0040
Phone: +27 12 470 9080
Fax: +27 12 428 8000
Email: [email protected]
Website: www.faisombud.co.za

The Ombudsman for Long Term Insurance:

Private Bag x45, Claremont, 7735
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: [email protected]
Website: www.ombud.co.za

Discovery Life

CLAIMS

» 0860 103 905
» +27 11 529 2888 when overseas
» Fax: 011 539 2508
Email: [email protected]

GENERAL QUERIES

» 0860 00 54 33
» +27 11 529 2888 when overseas
» Fax: 0860 543 339
Email: [email protected]

COMPLAINTS

Responds in 3 Weeks or contact FAIS Ombudsman

The FAIS Ombudsman:

PO Box 74571, Lynwood Ridge, 0040
Phone: +27 12 470 9080
Fax: +27 12 428 8000
Email: [email protected]
Website: www.faisombud.co.za

The Ombudsman for Long Term Insurance:

Private Bag x45, Claremont, 7735
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: [email protected]
Website: www.ombud.co.za

CLAIMS

» 0860 54 33 22
» Fax: 011 539 7388
Email: [email protected]

GENERAL QUERIES

» 0860 0 GROUP (0860 0 47687)
» Fax: 011 539 7388
Email: [email protected]

Gap Cover

GENERAL QUERIES

» Telephone: 0860 99 88 77
» Email: [email protected]

COMPLAINTS

1. Discovery Gap Cover Complaints:

Email: [email protected]

2. If you still have concerns, you can contact Discovery’s Chief Compliance Officer:

Telephone: 011 529 2980
Email: [email protected]

3. Contact the FAIS Ombud for complaints about financial advisers

The FAIS Ombud c/o Financial Services Board
Address: PO Box 74571, Lynnwood Ridge, Pretoria, 0040
Telephone: 012 470 9080
Fax: 012 348 3447
E-mail: [email protected]
Website: www.faisombud.co.za

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