About Absa Group Limited (ABGL) : Purpose, Values, Contact Details

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Absa Group Limited (ABGL), formerly Barclays Africa Group Limited, and originally Amalgamated Banks of South Africa, is an African based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

Table of Contents

Purpose

Our purpose is to bring possibilities to life. Possibilities are abundant. Possibilities are generous. Possibilities connect those with the passion to create a shared future.

Our story is one of the people coming together to reflect on what matters most and giving voice to their hopes and aspirations. Collectively our journey is one of becoming customer-obsessed, acknowledging the strength of our people and delivering results sustainably, with an African heartbeat.

With purpose comes responsibility. Possibilities exist in every moment. Moments become meaningful experiences for ourselves and others when we align our values to our actions. This is how we bring possibilities to life.

Values

  • We drive high performance to achieve sustainable results
  • We are obsessed with the customer
  • Our people are our strength
  • We have an African heartbeat

Contact ABSA

FRAUD HOTLINE

Telephone:

0860 557 557
+27 (0) 11 501 5089

Hours:

Weekdays
Available 24 hours a day and 7 days a week.

COMPLAINT RESOLUTION SUITE

Telephone:

0800 41 41 41

Hours:

Weekdays
08:00 – 16:30

Email Address:

actionline@absa.co.za

LOST AND STOLEN CARDS

Telephone:

0800 111 155
+27 (0) 11 501 5050

Hours:

7 days a week
24 hours a day

INTERNATIONAL CALLERS FOR DIGITAL BANKING

Telephone:

08600 08600
+27 (0) 011 501 5110

Hours:

7 days a week
24 hours a day

RETAIL INTERNATIONAL BANKING AND ONLINE FOREX

Telephone:

0860 151 151

Hours:

Monday to Friday excluding
public holidays
8:00 – 16:30

Email Address:

forex@absa.co.za

Address:

RIB Service Centre
170 Main Street
Johannesburg
2001

INTERNATIONAL CALLERS

Telephone:

+27 (0) 11 335 4019

Accounts

PREMIUM BANKING

Telephone:

0860 109 085

Email Address:

premiumbanking@absa.co.za

GENERAL ENQUIRIES

Telephone:

0860 008 600

Email Address:

absa@absa.co.za

Credit Cards

PREMIUM BANKING CREDIT CARD

Telephone:

0860 109 085

Email Address:

premium@card.absa.co.za

GOLD CREDIT CARD

Telephone:

0861 114 411

Email Address:

contactcard@absa.co.za

Youth and Student Banking

MEGAU YOUTH ACCOUNT

Telephone:

0860 100 372

Email Address:

absa@absa.co.za

GENERAL ENQUIRIES

Telephone:

0860 008 600

Email Address:

absa@absa.co.za

International Banking

INTERNATIONAL BANKING

Telephone:

0860 151 151
+27 (0) 11 350 8851

Hours:

Monday to Friday, excluding public holidays
8:00 – 16.30

Email Address:

forex@absa.co.za

INTERNATIONAL CALLERS

Telephone:

+27 (0) 11 335 4019

Islamic Banking

ISLAMIC BANKING

Telephone:

0860 000 786
+27 (0) 11 501 5010

Email Address:

islamicbanking@absa.co.za

Absa Rewards

ABSA REWARDS

Telephone:

0861 78 88 88

Email Address:

absarewards@absa.co.za

ABSA BENEFITS

Telephone:

0860 777 369

Email Address:

benefitsteam@absa.co.za

Business Banking: Business current accounts

CURRENT ACCOUNTS

Telephone:

0860 040 302

INSTANT ACCOUNT OPENING

Telephone:

0861 000 734

Corporate and business cards

BUSINESS AND PURCHASE CARDS

Telephone:

0861 442 272

Email Address:

purchasecard@absa.co.za

OTHER CORPORATE AND BUSINESS CARD PRODUCTS

Telephone:

0800 425 703

Email Address:

corporate@absa.card.co.za

Payment acceptance

PAYMENT ACCEPTANCE PRODUCTS

Telephone:

0860 111 222

Email Address:

contactmerc@absa.co.za

Cash solutions

CASH SOLUTIONS PRODUCTS

Email Address:

cashhandling@absa.co.za

Business value-adds

VALUE-ADDED PRODUCTS

Telephone:

0860 040 302

Short and medium-term solutions

TERM LOAN, OVERDRAFT, REVOLVING LOAN

Telephone:

0860 040 302

Absa Vehicle and Asset Finance

Telephone:

0860 669 669

COMMERCIAL ASSET FINANCE

Telephone:

0861 001 155

FLEET MANAGEMENT SOLUTIONS

Telephone:

0861 600 800

FLEET CARD

Telephone:

0861 227 232

Property finance

COMMERCIAL PROPERTY FINANCE

Telephone:

011 350 4241

Email Address:

cpf@absa.co.za

AGRIBUSINESS MORTGAGE LOAN

Telephone:

0860 040 302

Email Address:

agribusiness@absa.co.za

Protect my business

General Enquiries

Telephone:

0860 040 302

WILLS DIRECT

Telephone:

0860 627 775

ABSA TRUSTS

Telephone:

0861 238 886

ESTATE INTAKE CENTRE

Telephone:

0860 110 287

International Banking

FOREIGN EXCHANGE

Telephone:

N/A

Email Address:

internationalbankingservices@absa.co.za

TRADE AND WORKING CAPITAL

Telephone:

N/A

Email Address:

internationalbankingservices@absa.co.za

MULTI-CURRENCY CASH PASSPORT

Telephone:

0860 151 151

Email Address:

forex@absa.co.za

OMNIBUS TRAVEL FACILITIES

Telephone:

0860 151 151

Email Address:

forex@absa.co.za

CUSTOMER FOREIGN CURRENCY ACCOUNT

Telephone:
N/A

Email Address:

internationalbankingservices@absa.co.za

FOREIGN BANKNOTES

Telephone:

0860 151 151

Email Address:

internationalbankingservices@absa.co.za

INTERNATIONAL PAYMENTS

Telephone:

N/A

Email Address:

internationalbankingservices@absa.co.za

INTERNATIONAL TRADE

Telephone:

N/A

Email Address:

internationalbankingservices@absa.co.za

Borrowing: For myself

PERSONAL LOANS

Telephone:
0860 100 372

Email Address:
aabsa@absa.co.za

OVERDRAFT

Telephone:

0860 100 372

Email Address:

absa@absa.co.za

For a car

CAR FINANCE

Telephone:
0860 669 669

Email Address:
vehiclefinance1@absa.co.za

ISLAMIC CAR FINANCE

Telephone:

0860 000 786

Email Address:

absa@absa.co.za

CREDIT PROTECTION

Telephone:
0860 669 669

Email Address:

Vehicle.creditprotect@absa.co.za

WARRANTY

Telephone:

0860 000 786

Email Address:

absa@za.innovation-group.com

EXTENDED COVER

Telephone:

0860 669 669

Email Address:

Extended.cover@absa.co.za

For a home

HOME LOANS

Telephone:

0860 111 007

Email Address:
home@absa.co.za

INTERNATIONAL MORTGAGES

Telephone:

+27 (0) 11 501 5072

Email Address:

internationalmortgages@absa.co.za

MANAGE MY DEBT

Telephone:

0860 000 786

Email Address:

absa@absa.co.za

Saving and investing

Telephone:

0860 111 515

Email Address:

saving@absa.co.za

AIMS

Telephone:

0860 000 005

Email Address:
aimsenquiries@absa.co.za

STOCKBROKERS AND PORTFOLIO MANAGEMENT

Telephone:

0860 05 04 03

Email Address:

equities@absa.co.za

WEALTH, INVESTMENT MANAGEMENT AND INSURANCE

Telephone:

0860 111 456
Fax – 0860 212 123

Email Address:

utenquiries@absa.co.za

Private Banking

Telephone:
0860 553 553

Email Address:
privatebanking@absa.co.za

Insurance: My car and home

CAR INSURANCE

Telephone:

0860 111 630

Email Address:
absa@absa.co.za

HOUSEHOLD CONTENTS INSURANCE

Telephone:
0861 722 272

Email Address:

absa@absa.co.za

HOME LOAN PROTECTOR INSURANCE

Telephone:

0860 227 253

Email Address:

lifesales@absa.co.za

BUILDING/HOMEOWNER INSURANCE

Telephone:

0861 722 272

Email Address:

adminhoc@absa.co.za

My stuff – Credit Life

Telephone:

0860 227 253

Email Address:

absa@absa.co.za

PORTABLE POSSESSIONS INSURANCE

Telephone:

0861 722 272

Email Address:
absa@absa.co.za

My life

LIFE COVER

Telephone:

0860 000 072

Email Address:
clientservices@absainstantlife.co.za

FUNERAL COVER

Telephone:
0860 227 253

Email Address:

absa@absa.co.za

LIFE@EASE

Telephone:

0860 227 253

Email Address:
absa@absa.co.za

WILLS DIRECT

Telephone:

0860 627 775

Email Address:

absa@absa.co.za

ABSA TRUSTS

Telephone:

0861 238 886

Email Address:

absa@absa.co.za

ESTATE INTAKE CENTRE

Telephone:

0860 110 287

Email Address:

absa@absa.co.za

My travel

TRAVEL INSURANCE

Telephone:

0861 227 284

Email Address:

absa@absa.co.za

EUROP ASSISTANCE

Telephone:
+27 (0) 11 991 9521

Email Address:
assist@europassistance.co.za

Head Office

Telephone:

+27 (0) 11 350 4000

Address:

7th Floor
Absa Towers West
15 Troye Street
Johannesburg
2001

Absa general enquiries

Telephone:

08600 08600

Hours:

7 days a week
8:00 to 20:00

Email Address:

absa@absa.co.za

MEDIA RELATIONS COMPLAINTS

Telephone:

N/A

Hours:

Monday to Friday
08:00 – 16:00

Email Address:

PRmedia@absa.africa

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