Absa Bank Kenya: Purpose, Values, FAQ, Contact Details

Absa Bank Kenya Plc, formerly Barclays Bank Kenya Limited, is a commercial bank in Kenya and a subsidiary of South Africa-based Absa Group Limited. It is licensed by the Central Bank of Kenya, the central bank and the national banking regulator.

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Our purpose is to bring your possibility to life. We believe in possibility, in the actions of people who always find a way to get things done. We believe in creating opportunities for our customers to make their possibilities real and in supporting them every step of the way.


Core values

  • We drive high performance to achieve sustainable results. We play to win and are accountable for results. …
  • Our people are our strength. We integrate diverse perspectives to invent the future. …
  • We are obsessed with the customer. We are curious, we anticipate the customer’s needs. …
  • We have an African heartbeat


When did you start trading as Absa?

We started trading as Absa Bank Kenya PLC on 10 February 2020.

Why did you change from Barclays to Absa?

While Barclays continues to have a significant stake in our parent company, Absa Group, it’s no longer the majority shareholder and the Group has been working to separate its operations in Africa from those of Barclays PLC. We have already separated our Kenya operations from Barclays and we are now legally and officially Absa in Kenya The rename gave us a great opportunity to roll out a name and brand that reflects our identity in Africa, and to unite behind a single brand and purpose which is to bring the possibility to life.

Is my money safe with this bank?

You can bank with us as safe as you always have. Absa Group is one of the largest banking groups in Africa, with a balance sheet of more than USD$91 billion (as at 30 June 2019) as well as new systems with robust security provisions.

Does my card/account/app, etc. still work?

Yes. Our name change has not affected the functionality of products or services. Your account and cards and existing banking platforms continue to work as they always have, although they now bear the Absa brand. We encourage you to apply for newly-branded Absa cards and chequebooks and download our updated mobile apps.

Whats’ the Absa Bank Kenya USSD code?

Simply dial *120*2272# on your phone to get started.

Contact Details

Tel: +254 (20) 3900000
+254 (722) 130120
+254 (732) 130120

Email: absa.kenya@absa.africa

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