Discovery Limited is a South Africa-based financial services group that is listed on the Johannesburg Stock Exchange (JSE) with its headquarters in Sandton.
Discovery Limited engages in long and short-term insurance, asset management, savings, investment and employee benefits through its various brands. The Group has subsidiaries in South Africa, the United Kingdom, the United States, China, Singapore, and Australia.
Table of Contents
In an Emergency
DISCOVERY911
» 0860 999 911
» +27 11 529 6900 (International emergencies, eg Evacuation)
FRAUD, LOST OR STOLEN CARD
» 0800 110 132
» +27 11 369 1018 24/7
» 0860 11 2265
» +27 11 324 4444
General
DIGITAL SUPPORT
» 0860 100 696
» 083 123 0696
» +27 11 529 2888 When Overseas
Email: webinfo@discovery.co.za
CAREERS SITE SUPPORT
Email: recruitment_queries@discovery.co.za
FRAUD LINE
» Toll-free phone: 0800 004500
» SMS 43477
» Toll-free fax: 0800 007788
» International phone: +27 31 508 6444
» International fax: +27 31 502 6760
Email: discovery@tip-offs.com
Post: Freepost DN298, Umhlanga Rocks, 4320
COMPLIANCE OFFICER
» 011 529 2980
Email: compliance@discovery.co.za
Discovery Health for Healthcare Professionals, Financial Advisers and Employers
HEALTHCARE PROFESSIONALS
» 0860 44 55 66
Email: healthpartnerinfo@discovery.co.za
FINANCIAL ADVISERS
» 0860 345 678
Email: adviserqueries@discovery.co.za
EMPLOYERS
» 0860 99 88 77
Email: administration@discovery.co.za
If you are a cash scheme please contact your Portfolio Administrator.
Discovery Health Medical Scheme
WHO TO CONTACT WHEN YOU NEED HELP WITH:
Medical Emergencies
» 0860 999 911
» +27 11 529 6900 outside of SA
Hospital Authorisations
» 0860 99 88 77
» +27 11 529 6900 outside of SA
» Get Help
COMPLAINTS
http://www.cgso.org.za/
Discovery Vitality
GENERAL QUERIES
0860 11 2265 (BANK)
International dialing:
+27 11 324 5000
Fraud line (24/7):
+27 11 324 4444
Postal address:
PO Box 786722
Sandton
2196
Physical address:
1 Discovery Place
Sandton
2196
COMPLAINTS DEPARTMENT AND OMBUDSMAN
Complaints relating to Discovery Bank Products & Services
on 0860 11 2265 or complaints@discovery.bank
The Ombudsman for Banking Services (OBSSA) resolves complaints about banking services and products.
OBSSA on 011 712 1800/0860 800 900 or go to www.obssa.co.za
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates complaints by consumers regarding financial services rendered by Financial Services Providers, such as Discovery Bank.
FAIS Ombudsman on 012 762 5000 / 012 470 9080 or go to www.faisombud.co.za
Discovery Card
ALL QUERIES
» 0860 11 CARD / 0860 11 2273
» +27 11 529 2273
» +27 11 529 2888 when overseas
» Fax: +27 11 539 2273
Email: DiscoveryCard@discovery.co.za
» Send a query
LOST/STOLEN CARDS
» 0800 110 132
» +27 11 369 1018
Discovery Insure
GENERAL QUERIES
» 0860 751 751
Email: vitalitydriveinfo@discovery.co.za
DQ-TRACK
» 0860 751 751
Email: vitalitydriveinfo@discovery.co.za
COMPLAINTS
- The Discovery Insure contact centre on:
Telephone: 0860 751 751
Email: insureinfo@discovery.co.za
Fax: 011 539 1189
Mail:
Discovery Insure
PO Box 3888
Rivonia
2128
Physical address:
155 West Street
Sandton
Johannesburg
Post: Freepost DN298, Umhlanga Rocks, 4320 - Discovery Insure Claims on:
Telephone: 0860 751 751
Email: insureclaims@discovery.co.za - Discovery Insure complaints on:
Email: insurecomplaints@discovery.co.za - Discovery Insure Compliance Officer on:
Telephone: 011 529 2980
Email: compliance@discovery.co.za - SASRIA
Telephone: +27 11 214 0800 / 086 172 7742
Email: contactus@sasria.co.za
Fax: +27 11 447 8630 / 086 172 7329
Mail:
P O Box 653367
Benmore
2010 - The Ombudsman for Short-Term Insurance:
Telephone: 011 726 8900
Fax: 011 726 5501
Email: info@osti.co.za
Mail:
The Ombudsman for Short-Term Insurance
PO Box 32334
Braamfontein
2017 - The FAIS Ombudsman (if you are unsatisfied with your Financial Adviser)
Telephone: 012 470 9080
Fax: 012 348 3447
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Mail:
The FAIS Ombudsman
PO Box 74571
Lynnwood Ridge
0040
DISCOVERY FRAUDLINE
» Toll-free phone: 0800 004500
» SMS 43477
» Toll-free fax: 0800 007788
» International phone: +27 31 508 6444
» International fax: +27 31 502 6760
Email: discovery@tip-offs.com
Post: Freepost DN298, Umhlanga Rocks, 4320
THE SOUTH AFRICAN INSURANCE ASSOCIATION (SAIA) FRAUDLINE
» 0860 002 526
Email: insurance@fraudline.co.za
Discovery Business Insurance
GENERAL QUERIES
» 011 529 6620
Email: insureinfo@discovery.co.za
Discovery Inves
ALL QUERIES
» 0860 67 5777
» +27 11 529 2888 when overseas
» Fax: +27 011 539 5777
Email: invest_support@discovery.co.za
COMPLAINTS
1. Speak to your Financial Adviser:
Responds in 3 Weeks or contact FAIS Ombudsman
2. Contact Discovery Invest Complaints Department:
invest_complaints@discovery.co.za
The requirements are:
- Your complaint must be in writing
- Your Discovery Invest policy number related to the complaint should be included
- You should provide us with specific information, correspondence and documentation relevant to your complaint
3. Contact the relevant Ombudsman
Responds in 3 Weeks or contact FAIS Ombudsman
The FAIS Ombudsman:
PO Box 74571, Lynwood Ridge, 0040
Phone: +27 12 470 9080
Fax: +27 12 428 8000
Email: info@faisombud.co.za
Website: www.faisombud.co.za
The Ombudsman for Long Term Insurance:
Private Bag x45, Claremont, 7735
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: info@ombud.co.za
Website: www.ombud.co.za
Discovery Life
CLAIMS
» 0860 103 905
» +27 11 529 2888 when overseas
» Fax: 011 539 2508
Email: LifeClaims@discovery.co.za
GENERAL QUERIES
» 0860 00 54 33
» +27 11 529 2888 when overseas
» Fax: 0860 543 339
Email: discoverylifeinfo@discovery.co.za
COMPLAINTS
Responds in 3 Weeks or contact FAIS Ombudsman
The FAIS Ombudsman:
PO Box 74571, Lynwood Ridge, 0040
Phone: +27 12 470 9080
Fax: +27 12 428 8000
Email: info@faisombud.co.za
Website: www.faisombud.co.za
The Ombudsman for Long Term Insurance:
Private Bag x45, Claremont, 7735
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: info@ombud.co.za
Website: www.ombud.co.za
CLAIMS
» 0860 54 33 22
» Fax: 011 539 7388
Email: groupriskclaims@discovery.co.za
GENERAL QUERIES
» 0860 0 GROUP (0860 0 47687)
» Fax: 011 539 7388
Email: groupinfo@discovery.co.za
Gap Cover
GENERAL QUERIES
» Telephone: 0860 99 88 77
» Email: gapcover@discovery.co.za
COMPLAINTS
1. Discovery Gap Cover Complaints:
Email: gapcover@discovery.co.za
2. If you still have concerns, you can contact Discovery’s Chief Compliance Officer:
Telephone: 011 529 2980
Email: Compliance@discovery.co.za
3. Contact the FAIS Ombud for complaints about financial advisers
The FAIS Ombud c/o Financial Services Board
Address: PO Box 74571, Lynnwood Ridge, Pretoria, 0040
Telephone: 012 470 9080
Fax: 012 348 3447
E-mail: info@faisombud.co.za
Website: www.faisombud.co.za
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