Absa Group Limited (ABGL), formerly Barclays Africa Group Limited, and originally Amalgamated Banks of South Africa, is an African based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
Table of Contents
Purpose
Our purpose is to bring possibilities to life. Possibilities are abundant. Possibilities are generous. Possibilities connect those with the passion to create a shared future.
Our story is one of the people coming together to reflect on what matters most and giving voice to their hopes and aspirations. Collectively our journey is one of becoming customer-obsessed, acknowledging the strength of our people and delivering results sustainably, with an African heartbeat.
With purpose comes responsibility. Possibilities exist in every moment. Moments become meaningful experiences for ourselves and others when we align our values to our actions. This is how we bring possibilities to life.
Values
- We drive high performance to achieve sustainable results
- We are obsessed with the customer
- Our people are our strength
- We have an African heartbeat
Contact ABSA
FRAUD HOTLINE
Telephone:
0860 557 557
+27 (0) 11 501 5089
Hours:
Weekdays
Available 24 hours a day and 7 days a week.
COMPLAINT RESOLUTION SUITE
Telephone:
0800 41 41 41
Hours:
Weekdays
08:00 – 16:30
Email Address:
LOST AND STOLEN CARDS
Telephone:
0800 111 155
+27 (0) 11 501 5050
Hours:
7 days a week
24 hours a day
INTERNATIONAL CALLERS FOR DIGITAL BANKING
Telephone:
08600 08600
+27 (0) 011 501 5110
Hours:
7 days a week
24 hours a day
RETAIL INTERNATIONAL BANKING AND ONLINE FOREX
Telephone:
0860 151 151
Hours:
Monday to Friday excluding
public holidays
8:00 – 16:30
Email Address:
Address:
RIB Service Centre
170 Main Street
Johannesburg
2001
INTERNATIONAL CALLERS
Telephone:
+27 (0) 11 335 4019
Accounts
PREMIUM BANKING
Telephone:
0860 109 085
Email Address:
GENERAL ENQUIRIES
Telephone:
0860 008 600
Email Address:
Credit Cards
PREMIUM BANKING CREDIT CARD
Telephone:
0860 109 085
Email Address:
GOLD CREDIT CARD
Telephone:
0861 114 411
Email Address:
Youth and Student Banking
MEGAU YOUTH ACCOUNT
Telephone:
0860 100 372
Email Address:
GENERAL ENQUIRIES
Telephone:
0860 008 600
Email Address:
International Banking
INTERNATIONAL BANKING
Telephone:
0860 151 151
+27 (0) 11 350 8851
Hours:
Monday to Friday, excluding public holidays
8:00 – 16.30
Email Address:
INTERNATIONAL CALLERS
Telephone:
+27 (0) 11 335 4019
Islamic Banking
ISLAMIC BANKING
Telephone:
0860 000 786
+27 (0) 11 501 5010
Email Address:
Absa Rewards
ABSA REWARDS
Telephone:
0861 78 88 88
Email Address:
ABSA BENEFITS
Telephone:
0860 777 369
Email Address:
Business Banking: Business current accounts
CURRENT ACCOUNTS
Telephone:
0860 040 302
INSTANT ACCOUNT OPENING
Telephone:
0861 000 734
Corporate and business cards
BUSINESS AND PURCHASE CARDS
Telephone:
0861 442 272
Email Address:
OTHER CORPORATE AND BUSINESS CARD PRODUCTS
Telephone:
0800 425 703
Email Address:
Payment acceptance
PAYMENT ACCEPTANCE PRODUCTS
Telephone:
0860 111 222
Email Address:
Cash solutions
CASH SOLUTIONS PRODUCTS
Email Address:
Business value-adds
VALUE-ADDED PRODUCTS
Telephone:
0860 040 302
Short and medium-term solutions
TERM LOAN, OVERDRAFT, REVOLVING LOAN
Telephone:
0860 040 302
Absa Vehicle and Asset Finance
Telephone:
0860 669 669
COMMERCIAL ASSET FINANCE
Telephone:
0861 001 155
FLEET MANAGEMENT SOLUTIONS
Telephone:
0861 600 800
FLEET CARD
Telephone:
0861 227 232
Property finance
COMMERCIAL PROPERTY FINANCE
Telephone:
011 350 4241
AGRIBUSINESS MORTGAGE LOAN
Telephone:
0860 040 302
Email Address:
Protect my business
General Enquiries
Telephone:
0860 040 302
WILLS DIRECT
Telephone:
0860 627 775
ABSA TRUSTS
Telephone:
0861 238 886
ESTATE INTAKE CENTRE
Telephone:
0860 110 287
International Banking
FOREIGN EXCHANGE
Telephone:
N/A
internationalbankingservices@absa.co.za
TRADE AND WORKING CAPITAL
Telephone:
N/A
internationalbankingservices@absa.co.za
MULTI-CURRENCY CASH PASSPORT
Telephone:
0860 151 151
OMNIBUS TRAVEL FACILITIES
Telephone:
0860 151 151
CUSTOMER FOREIGN CURRENCY ACCOUNT
Telephone:
N/A
internationalbankingservices@absa.co.za
FOREIGN BANKNOTES
Telephone:
0860 151 151
internationalbankingservices@absa.co.za
INTERNATIONAL PAYMENTS
Telephone:
N/A
internationalbankingservices@absa.co.za
INTERNATIONALÂ TRADE
Telephone:
N/A
internationalbankingservices@absa.co.za
Borrowing: For myself
PERSONAL LOANS
Telephone:
0860 100 372
Email Address:
aabsa@absa.co.za
OVERDRAFT
Telephone:
0860 100 372
Email Address:
For a car
CAR FINANCE
Telephone:
0860 669 669
Email Address:
vehiclefinance1@absa.co.za
ISLAMIC CAR FINANCE
Telephone:
0860 000 786
Email Address:
CREDIT PROTECTION
Telephone:
0860 669 669
Email Address:
Vehicle.creditprotect@absa.co.za
WARRANTY
Telephone:
0860 000 786
Email Address:
EXTENDED COVER
Telephone:
0860 669 669
Email Address:
For a home
HOME LOANS
Telephone:
0860 111 007
Email Address:
home@absa.co.za
INTERNATIONAL MORTGAGES
Telephone:
+27 (0) 11 501 5072
Email Address:
internationalmortgages@absa.co.za
MANAGE MY DEBT
Telephone:
0860 000 786
Email Address:
Saving and investing
Telephone:
0860 111 515
Email Address:
AIMS
Telephone:
0860 000 005
Email Address:
aimsenquiries@absa.co.za
STOCKBROKERS AND PORTFOLIO MANAGEMENT
Telephone:
0860 05 04 03
Email Address:
WEALTH, INVESTMENT MANAGEMENT AND INSURANCE
Telephone:
0860 111 456
Fax – 0860 212 123
Email Address:
Private Banking
Telephone:
0860 553 553
Email Address:
privatebanking@absa.co.za
Insurance: My car and home
CAR INSURANCE
Telephone:
0860 111 630
Email Address:
absa@absa.co.za
HOUSEHOLD CONTENTS INSURANCE
Telephone:
0861 722 272
Email Address:
HOME LOAN PROTECTOR INSURANCE
Telephone:
0860 227 253
Email Address:
BUILDING/HOMEOWNER INSURANCE
Telephone:
0861 722 272
Email Address:
My stuff – Credit Life
Telephone:
0860 227 253
Email Address:
PORTABLE POSSESSIONS INSURANCE
Telephone:
0861 722 272
Email Address:
absa@absa.co.za
My life
LIFE COVER
Telephone:
0860 000 072
Email Address:
clientservices@absainstantlife.co.za
FUNERAL COVER
Telephone:
0860 227 253
Email Address:
LIFE@EASE
Telephone:
0860 227 253
Email Address:
absa@absa.co.za
WILLS DIRECT
Telephone:
0860 627 775
Email Address:
ABSA TRUSTS
Telephone:
0861 238 886
Email Address:
ESTATE INTAKE CENTRE
Telephone:
0860 110 287
Email Address:
My travel
TRAVEL INSURANCE
Telephone:
0861 227 284
Email Address:
EUROP ASSISTANCE
Telephone:
+27 (0) 11 991 9521
Email Address:
assist@europassistance.co.za
Head Office
Telephone:
+27 (0) 11 350 4000
Address:
7th Floor
Absa Towers West
15 Troye Street
Johannesburg
2001
Absa general enquiries
Telephone:
08600 08600
Hours:
7 days a week
8:00 to 20:00
Email Address:
MEDIA RELATIONS COMPLAINTS
Telephone:
N/A
Hours:
Monday to Friday
08:00 – 16:00
Email Address:
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