Relationship Officers Bank Assurance at Family Bank Ltd Programme 2023

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.

FAQs: “Family Bank Contacts, Family Bank Internet Banking, Family Bank Careers, Family Bank Services, Family Bank P O Box, Family Bank Loans, Family Bank Branches, Family Bank Nairobi

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Family Bank Ltd Programme Advert

  • Location: Kenya
  • Company: Family Bank Ltd
  • Closing Date : 21 January. 2023

Job Purpose:

Responsible for acquisition of insurance business within the assigned region/branch with the objective of growing the overall bank`s profitability through Non-funded income generated from Insurance sales commission.

Key Responsibilities:

  • Drive growth in Banc assurance business across and outside Family bank distribution Channels-through new business acquisition
  • Execution of day to day Insurance operations at branch level which entails new business development and cross-selling of insurance products, claims administration and documentation
  • Follow-up on customer insurance policy renewals to ensure desired business retention rations are achieved through timely contact and engagements with respective renewal customer
  • Develop good working relationships with various bank departments, working closely with branches business teams, relationship managers & Credit officers to generate insurance business and leads through their customers.
  • Ensure customer inquiries are resolved promptly as per laid down policies and procedures.
  • Champion Insurance products and all relevant business processes training at the branch level to sensitize branch staff on Banc assurance business.
  • Ensure compliance with all regulatory and internal procedures in relation to Banc assurance business.
  • Ensure compliance with the Data Protection laws, policies and procedures of the Bank.
  • Compliance with AML/CFT laws and ensuring KYC is done for all clients.
  • Ensure all collaterals and assets that have the Bank’s interest is properly and comprehensively insured and the bank’s interest properly noted.
  • Ensuring that debt level is managed proactively and maintained minimally, and in line with laid down
  • Credit policies and underwriting guidelines.
  • Please note that your job description may be subject to change from time to time in line with the Bank’s strategic direction
  • Any other official duty that may be allocated by the line manager from time to time.

The Person:

The ideal candidate must possess the following qualifications:

  • A holder of university degree from a recognized university in Insurance, Business, Finance or other related field.
  • Certificate of Proficiency(COP)
  • Professional qualification in any Insurance related field will also be an added advantage.
  • At least two years active working experience in direct sales in a Bank assurance environment or Insurance industry.
  • Exposure to Banc assurance processes and procedures will be an added advantage.

Key Competencies and Attributes:

  • Good interpersonal skills and ability to establish new client relationships and generate new and Cross-sell business.
  • Full understanding of all products, sound knowledge of the bank processes and procedures
  • Excellent knowledge of Insurance products, underwriting processes and emerging market/industry trends
  • Proven ability to develop and maintain effective work relationships with internal and external partners.
  • Team working skills with ability to deliver and exceed targets
  • Excellent business development and Client Relationship Management skills.
  • Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and operating manual, with sound knowledge of bank products.
  • Practical understanding of the relevant regulatory environment
  • Honest and with high integrity.

How to Apply the Family Bank Ltd

Submit your CV, copies of relevant documents and Application to
Use the title of the position as the subject of the email

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